The reply, already written.
Once the Thai visa firm's knowledge hub was live, Flairr built a layer on top of it. Every inquiry that lands now arrives with a reply already drafted in the employee's Outlook, written from the firm's own documents. They skim, adjust if needed, and send.
The problem
The firm fields a steady stream of inquiries: visa types, eligibility, documents, timelines, the same questions arriving in slightly different shapes all day. Each one needed an accurate, on-brand reply, and writing them by hand ate roughly two hours of someone's day, every day.
It's necessary work, but it's repetitive, and it pulls people off the cases that actually move clients forward. The volume only grows as the firm does.
The system
This automation builds directly on the knowledge hub Flairr had already put in place. When an inquiry arrives, the system reads it, retrieves the relevant rules and procedures from the hub, and writes a reply, then drops it straight into the right employee's Outlook as a draft.
The employee opens an inbox where the hard part is already done. They skim the draft, make any change they want, and hit send. Roughly two hours of writing a day collapses into a few minutes of review.
Guardrails
Nothing sends itself. Every reply is a draft a person reviews and approves, so a human is always the last step before a client hears back. Because the draft is built from the knowledge hub, it answers from the firm's own documents rather than inventing a rule, and anything unusual is easy to spot and rewrite.
- Industry
- Immigration & relocation
- Engagement
- Custom build
- Built on
- The firm's knowledge hub
- Works inside
- Outlook, company knowledge hub
- Services
- AI Agent · Operational AI System
From inquiry to a draft, ready to send.
Read
An incoming inquiry is parsed for what the client is actually asking: which visa, which case, what they need next.
Retrieve
The system pulls the relevant rules and procedures from the knowledge hub it's built on.
Draft
A reply is written from that material, on-brand, and dropped straight into the right employee's Outlook.
Skim & send
The employee reviews the draft, makes any change they want, and sends. A person is always the last step.
What the client got back.
Of inquiry writing gone every month, around two hours a day handed back, redirected to the casework that actually moves clients forward.
First-year ROI on a build that paid for itself in roughly five months, measured against the staff hours it gave back.
From an inquiry landing to a reply that's ready to send. Clients hear back sooner, in a consistent voice, every time.